Booking Confirmation
Upon receipt of your request or any tour inquiry. We will check the service and inform you as soon as possible. We will be together with you to plan your trip and will also advise the best information we have so you can make a decision in the end for the trip. Your reservation is considered confirmed when we receive your confirmation and all are via email.Advance Deposit
A deposit of 10-30% of the first. The deposit will confirm your booking. 30% can be paid when you arrive or before departure for 5 days.Cancellation & Refund Policy
Any cancellation should be referred to the sales office in writing by email • 60 days prior to arrival date: No cancellation charge. We Guarantee 100% Money Back.(Except local flights are non-refundable)
• 59 - 30 days prior to arrival date: 10% cancellation charge.
• 29 - 15 days prior to arrival date: 20%
• 14 – 8 days prior to arrival date: 50%
• 7 days prior to arrival date: 100%
• No show: 100%
Refund
Refunds and their method will be effected as agreed between you and Asia Authentic Travel for unused services, and timely cancellations. Again, we will not charge you any amount for our work/side. However, a bank fee or any other international transaction fee, if applicable, will be paid by your side.Global Travel Insurance
We h4ly recommend you purchase personal travel insurance including trip cancellation, medical, and other coverage in your country before departure.Tour cost
Tour costs are based in USD or in other currencies and are calculated per person.Tour costs and inclusion/exclusions are listed clearly on the itinerary for each tour & via our email. They are almost for mentioned tour activities, hotel/cruise/resort in double/twin share, breakfast at hotel, lunches on tour, specific dinners, airport transfers, all transportation and transports on tour, sightseeing tickets, and services of a local tour guide and drivers.
Travel Service & Reservation
This confirmed services file in detail will be issued by Asia Authentic Travel after we have all of your services confirmed and payment is completed. We will send this file by email to customers.Liability/Responsibility
Customers don't need to pay for services that are included in the tour prices (inclusion) but for exclusion.Asia Authentic Travel is not responsible for any loss, injury, or damage sustained by travelers. Additional expenses incurred due to delays or postponement, accidents, inclement weather, political restrictions or any other causes must be covered by travelers. Visitors are required to have full travel insurance covered. This includes trip cancellation, medical emergency evacuation, and other coverage. Airline schedule, train timetables, and local conditions may affect tours, hotels, and itineraries. In case of this change, Vietnam Amazing Tours will work for the best solution or a suitable arrangement of similar or even better value.
Complaints/Refunds
Asia Authentic Travel will act effectively between clients and other service providers such as train, air ticket, boat, cruise, hotels, resorts, in the event of any complaint or unexpected services.Children policy:
• Children under 4 years old without a bed comes free of charge for the tour, except for domestic flight/train tickets they will be charged as policy of the tickets.• Children 5 years old with 50% charged
• Children 6 - 8 years old: 75% charged
• Children from 9 years old are fully charged.
